SOIX analytic tools provide you with the following:
I. Procedure-Level Reports updated monthly of YOUR outcomes compared with national benchmarks for:
• Age distribution
• Surgery time
• Recovery time
• OR time
• Post-op pain
• 10 Quality Indicators:
1. Complication Rate
2. Delays in Discharge
3. Returns to Surgery
4. Admits to Hospital
5. Pain in Recovery/PACU
6. Post-Discharge Problems Requiring Medical Intervention
7. Pain at Home
8. Patient Perception of Excellence
9. Effective Discharge Instructions
10. Preparedness for Self-Care.
• Data Tables – A series of tables containing the numbers used to determine your outcome measurements.
• Complication Breakdown and Complication by Anesthesia: reports showing the types and percentages of complications reported, and complication rates associated with the type of anesthesia used.
• Quarterly Executive Summary and Timeline reports. These reports provide a QUICK overview of your outcomes compared to the benchmarks for the last quarter.
• Quarterly Newsletter mailed to your administrator. These newsletters let you know about upcoming special surveys, changes in requirements relative to quality improvement, a “best practice” report for the quarter, and more!
II. Facility-level Reports (done annually):
• Cost Benchmarks
• Employee Satisfaction Benchmark Survey
• Infection Rate Benchmark Survey
• Physician Satisfaction Benchmark Survey
III. Online Training personalized to your needs. We guide you through every step of the process, as often as needed.
Here’s an example of an actual consultation for one member’s reports. The Sample ASC’s complication rate for _____ Procedure is 9.4% compared to the benchmark (national rate) of 2.3% — in addition, Sample ASC is the only center doing this procedure that has reported ANY complications.
• The complications thus far are all nausea and vomiting — could this be related to anesthesia type? Is Sample ASC using a more aggressive anesthesia than other centers? SOIX can help you determine the answer.
• Sample ASC’s average recovery time in _____ Procedure is 12 minutes longer than the national average. How many more procedures could be performed at the center if 12 (or even 5 or 10) minutes off of “most” cases? Or How many more cases a day/week/month would that mean?
• In view of the above, the average surgery time (_____ Proc.) is only 7 minutes (the national average is 28 minutes). If Sample ASC is performing the procedure quicker than most surgery centers, why are their patients taking longer to recover? Is this a topic for a performance improvement study?